Return & Refund Policy

 

At ELIKETOUSE, your satisfaction is our top priority. We stand behind the quality of our products and want you to be completely satisfied with your purchase. This policy outlines our return and refund procedures.

Cancellation

We accept order cancellation within 12 hours after placing the order. If the order is canceled you will get full refund in 2-3 days.

 

We cannot cancel the order if the product is already shipped out.

 

Return Eligibility

You may return items within 30 days of receipt for a full refund or exchange, provided the following conditions are met:

 

· The item is unused and in its original packaging

· All tags, labels, and accessories are still attached

· The item shows no signs of wear, damage, or modification

· Proof of purchase (order number or receipt) is provided

 

Non-Returnable Items

The following items cannot be returned:

 

· Items that have been used, worn, or damaged

· Items returned without original packaging or tags

· Items returned after 30 days from delivery

· Customized or personalized products

 

How to Initiate a Return

To start a return, please follow these steps:

 

· Contact our customer service team at support@eliketouse.com with your order number and reason for return

· Our team will review your request and provide a Return Merchandise Authorization (RMA) number if approved

· Carefully pack the item in its original packaging, including all accessories and documentation

· Include the RMA number clearly visible on the outside of the package

· Ship the package to the address provided by our customer service team

 

Please note: Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product, etc.).

 

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

 

If approved, your refund will be processed as follows:

 

· Refunds will be issued to the original payment method

· Processing time: 5-10 business days after we receive the returned item

· You will receive an email confirmation once the refund has been processed

 

Please allow additional time for your bank or credit card company to process and post the refund to your account.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@eliketouse.com.

 

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@eliketouse.com with photos of the damage. We will arrange for a replacement or full refund at no cost to you.

 

Late or Missing Refunds

If you haven't received your refund after 10 business days:

 

· Check your bank account again

· Contact your credit card company, as it may take some time before the refund is officially posted

· Contact your bank to inquire about pending transactions

· If you've done all of this and still have not received your refund, please contact us at support@eliketouse.com

 

Our Quality Promise

 

· Rigorous Quality Control: Every product undergoes strict inspection before shipment

· Premium Materials: High-grade aluminum alloy and durable components

· Ergonomic Excellence: Designed by experts to maximize comfort and productivity

· Customer Satisfaction Guarantee: 30-day hassle-free returns

· Responsive Support: Quick resolution of any issues

 

Questions?

If you have any questions about our return policy, please contact us at support@eliketouse.com or call +86 185 8898 8653.

 

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (Beijing Time, UTC+8)