返金ポリシー

Return & Refund Policy

 

At ELIKETOUSE, customer satisfaction and transparency are our highest priorities. We stand behind the quality of our ergonomic workspace products and want you to shop with complete peace of mind.

 

Quick Policy Summary

  • Defective, Damaged, or Incorrect Items: 100% Free return or free replacement / full refund. We cover all associated return and shipping costs.
  • Return Window: 30 days from the date of delivery.
  • Restocking Fee: $0.00 (No restocking or handling fees).
  • Order Cancellation: Free cancellation within 24 hours of order placement before shipment.
  • Return Shipping Costs: For non-defective returns (change of mind, purchased wrong item), items must be returned to our central inspection facility in Shenzhen, China. Estimated return postal shipping is approximately $15–$30 USD depending on your local carrier. To avoid high international freight costs, please contact our support team at support@eliketouse.com to explore hassle-free alternative solutions (such as partial refund or replacement without shipping back).

 

Order Cancellation

We accept order cancellation within 24 hours of placing your order. If your cancellation is confirmed before dispatch, you will receive a 100% full refund within 2-3 business days.

Once an order has been shipped and transferred to the international carrier, it cannot be canceled mid-transit. In that event, please follow the standard return process upon delivery.

 

30-Day Return Eligibility

You may return items within 30 days of receipt for a refund or replacement, provided the following conditions are met:

  • The item is in new, unused condition with all original packaging, tags, and accessories included.
  • The item shows no signs of physical abuse, unauthorized modification, or wear.
  • Proof of purchase (order confirmation email or order number) is provided.

 

Non-Returnable Items

  • Items returned after more than 30 days from delivery.
  • Items missing essential parts, original hardware, or returned without original packaging.
  • Customized or personalized products.

 

How to Initiate a Return

To initiate a return, please follow these simple steps:

  1. Contact Support: Email our customer support team at support@eliketouse.com with your order number, photos or details of the issue, and reason for return.
  2. Receive RMA & Guidance: Our team will review your request within 24 business hours and provide a Return Merchandise Authorization (RMA) number and detailed packing instructions.
  3. Pack & Label: Securely package the item with all original parts. Clearly write or affix the RMA number on the package exterior.
  4. Dispatch: Ship the parcel via a trackable postal or courier service to our authorized return facility below and share the tracking number with us.

 

Official Return Facility Address

Authorized returns should be addressed to our quality assurance and logistics department:

  • Company Name: Shenzhen Xinjiang E-commerce Co., Ltd.
  • Department: Returns & Quality Inspection Center
  • Address: Room 309, Building 11, Panshan Meidi Jiayuan, Taoyuan Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong, China, 518102
  • Contact Person: Customer Support Team
  • Phone: +86 185 8898 8653
  • Email: support@eliketouse.com

 

Return Shipping Costs & Fees

  • Defective, Damaged, or Not As Described: ELIKETOUSE covers 100% of return shipping expenses or provides a free replacement or full refund immediately. You do not pay anything.
  • Customer Remorse / Discretionary Returns: Customers are responsible for international return shipping postage and any applicable destination customs duties. Typical international parcel shipping rates range from $15 to $30 USD depending on the origin country and carrier service. We strongly advise using standard trackable postal service rather than express courier to minimize freight costs.
  • Restocking Fee: $0.00. We never charge restocking, re-packaging, or administrative return fees.

 

Refund Timeline & Method

Once your return parcel arrives and passes inspection (usually within 2 business days of receipt), we will notify you by email regarding your refund status.

  • Approved refunds are issued directly to your original payment method (PayPal account or original debit/credit card).
  • Refund processing takes 3–5 business days to clear through banking and card networks.
  • You will receive an automated email confirmation as soon as the credit is posted.

 

Contact Us

If you have any questions about this Return Policy or need assistance with an ongoing order, please contact our support team:

Email: support@eliketouse.com
Phone: +86 185 8898 8653
Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (UTC+8)